1.1 Do I need to open an account in order to shop with you?
No, you don’t need to. You can make purchases and check out as a guest everytime.
However, by setting up an account with us, it will allow you to order without having to enter your details every time you shop with us. You can sign up right now, or you can first start shopping and create your account before you check out at the shopping cart page.
1.2 How do I /create an account?
Please click on “Login/Register” followed by ‘Create An Account’ and fill in your personal particulars.
1.3 How do I order?
Shop for the items you want and add it to your shopping cart. When you have finished, you can proceed to your shopping cart and check out. Check and ensure that all information is correct before confirming your purchases and payment.
1.4 I have problems adding items to my shopping cart
You will be able to add the items as long as it is available. There could be an instance where the item is in someone else’s shopping cart hence the status of the items is reflected as “Temporarily Unavailable”.
1.5 How do I pay for my orders?
We accept payments via Paypal, iDEAL, Mastercard, VISA, Bancontact, Payconiq, Klarna, Maestro, V Pay and bank account.
1.6 Can I amend and cancel my order?
You can cancel or amend your order once it is placed. Please send an email to firstname.lastname@example.org as soon as you can. It is advisable to check your order before placing it.
1.7 I have a discount code, how can I use it?
Key in the discount code at the field “Discount Code” and click “Add” in your Shopping Cart page before proceeding to check out. Please note that we are unable to manually apply the discount code to your order if you have missed keying it during check out. Kindly ensure that all information is correct before confirming your purchase.
1.8 How will I know if my order is confirmed?
After you have placed your order, you will receive an acknowledgement e-mail from us to confirm that your orders have been received. However, do note that orders will only be shipped when your payment has been approved and billing and delivery address is verified. Alternatively, you may check the status of your order in “My Account” if you are a registered user.
2. SHIPPING & DELIVERY
2.1 When will my order be processed?
All orders will be processed within 24 hours, including weekends and excluding public holidays. Time stated is based on Dutch Time (CET+1hours).
2.2 How long will it take for me to receive my order?
That depends on where you are based. For more information, please check the Shipping & Delivery page.
2.3 How can I track my delivery?
2.4 What are the shipping charges like?
For all orders, you may select your item and proceed to the check out page as charges are based on weight and volume. Upon entering your delivery details, we will auto calculate the delivery charges based on your given address without the need for payment or registration. You can find more information on this page Shipping & Delivery
2.5 Can I change my shipping address after my order has been confirmed?
Unfortunately, we are unable to redirect orders once your order is confirmed. Therefore, please ensure you provide the correct shipping address. If you have an account you can change your address in the account settings of the dashboard.
2.6 There is a missing item in my order, what should I do?
We apologize for sending you an incomplete order. Please contact our Customer Care Team at email@example.com and we will get back to you as soon as we can.
2.7 I’ve received a defective item, what should I do?
We apologize if you had received a defective item from us. Please contact our Customer Care Team at firstname.lastname@example.org with a snapshot of the product and a description of what is wrong with the product and we will get back to you as soon as we can.
2.8 I’ve received an incorrect item, what should I do?
We apologize for sending you the wrong item. Please contact our Customer Care Team at email@example.com and we will get back to you as soon as we can.
2.9 I’ve purchased the wrong size or color
2.10 I have not received my parcel, what should I do?
Kindly drop an email to our Customer Care Team at firstname.lastname@example.org if you have not received your parcel after 15 working days and we will assist you accordingly
2.11 Will there be an additional charge for redelivery?
There are additional charges for redelivery.